Hassle-free Returns & Exchanges at Dio Eroico
Shop with confidence knowing Dio Eroico offers a simple and convenient return and exchange policy.
Eligibility:
Returns:
Eligibility: Return unused, unworn, or defective merchandise within 10 days of purchase.
Original condition: Items must have all tags attached and be in original packaging.
How to initiate a return:
Contact customer service: Email at help@dioeroico.com or call 9649001012 to get a Return Authorization (RA) number.
Provide details: Include your order number, items you want to return, and the reason for return.
Return shipping:
Customer responsibility: You are responsible for return shipping costs unless the item is defective or incorrect.
Secure packaging: Pack items securely in original packaging with a copy of the packing slip or order confirmation and the RA number clearly marked.
Refund:
- Processing: We will process a refund to your original payment method within 3 business days of receiving and inspecting your return.
- Exclusions: Original shipping charges are non-refundable. We will cover return shipping costs for defects or errors on our part.
Exchanges
Like-for-like exchanges: We offer exchanges for the same item in a different size or color, subject to availability.
Different items: Exchanges for different items require a return and a new purchase.
How to initiate an exchange:
Contact customer service: Email help@dioeroico.com or call 9649001012 to get an Exchange Authorization (EA) number.
Follow return process: Follow the return steps mentioned above to return the original item.
Place a new order: Place a new order for the desired item on our website.
Exchange shipping:
Customer responsibility: You are responsible for exchange shipping costs unless the exchange is due to a defect or error on our part.
Secure packaging: Pack items securely in original packaging with a copy of the packing slip or order confirmation and the EA number clearly marked.
Contact:
If you have any questions, please contact our Customer Service team at help@dioeroico.com or 9649001012.
